Mission Statement
At Lake Animal Hospital, it is our mission to provide the highest quality medical and surgical care to our patients while providing our clients with education and assistance in all aspects of animal care and ownership, including public health awareness. We strive to exceed our clients' expectations by treating owners and their pets with respect, honesty, and compassion and treating all animals as if they were our own. Our services are provided in a clean, safe, and friendly environment and our goals are to work as a team, complementing each others' talents and retaining a positive attitude.
At Lake Animal Hospital, it is our mission to provide the highest quality medical and surgical care to our patients while providing our clients with education and assistance in all aspects of animal care and ownership, including public health awareness. We strive to exceed our clients' expectations by treating owners and their pets with respect, honesty, and compassion and treating all animals as if they were our own. Our services are provided in a clean, safe, and friendly environment and our goals are to work as a team, complementing each others' talents and retaining a positive attitude.
Dear Valued Clients,
These are difficult times. At Lake Animal Hospital, we take our clients and pets health & well-being very seriously. This is affecting us all, on a personal level and as a business. While we can’t predict the future, we can focus on controlling what we can control, providing the best care we can while protecting our clients, their pets and our staff with daily safe, clean compliant operations and keeping everyone as safe as possible with disinfecting and distancing.
At this time, we plan to remain open, but will be implementing a new system to handle patient care, pet food pick up, and medication pick up. Right now, we will continue with appointments, Surgeries, illnesses & appointments, but this may change in the coming days, weeks and months as we follow to the CDC and AVMA guidelines. So keep in mind and please keep on top of our posts here or call our office if you are unsure of any changes.
Starting Monday, March 23rd, 2020, we will not be allowing our clients or the public into the hospital.
If you have an appointment, when you are in the parking lot at the hospital, call the front desk and let us know you have arrived. Our staff will take all information, including your concerns on that day and any previous history you feel in important pertaining to this appointment, over the phone. One of our staff will come out and get your pet and bring it in to the hospital for requested treatments. The Doctors will call you to discuss any findings or any recommendations (bloodwork, Xrays, etc) with you over your cellphone, so please keep your phone lines open. We ask that a payment be made with your credit or debit card over the phone to minimize the handling of cash or checks. Once the visit/payment is complete, one of our staff will bring your pet back to your vehicle.
If you need to pick up food or medications for your pet, please call first to have it approved and prepared. We will call you when it is ready and take your payment over the phone. Again, call us when you arrive and we will bring the food or meds curbside for you to pick up.
We ask for your patience as we change our usual system to increase the safety of our community. We are trying to do our part to care for our patients, but also realize that “social distancing” is the best way to control this virus.
We will try our best, but you may have to wait in your car for a while if we are running tests etc. Please be patient, some treatments take longer than expected.
Please realize there may be longer wait times for appointments at this time. Again, we ask for patience.
If you feel off, are coughing, are feverish or sick in ANY way, please stay home and don’t risk spreading anything to the community, our Doctors or our staff.
PLEASE REMEMBER:
,1. We will update our posts online
2. Do NOT stop at the hospital to pick up food or medicines, you must call, be approved, and pay first.
3. We are NOT allowing the general Public into the facility. The door will be locked.
This protocol may change in the near future as the need arises.
If you need flea/ tick, heartworm meds, food or other prescribed meds for your pet, consider using our online store and having them shipped right to your door!
Please click on the MY VET STORE button below this post.
We wish everyone health,
The Doctors and Staff of Lake Animal Hospital
WELCOME TO OUR ONLINE STORES!
To better serve you, we offer our online stores!
OUR NEW STORE FOR YOUR
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Have horses?
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NEED SOMETHING FOR YOUR FARM ANIMALS?Click the button above!
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Your "other" family Doctors!
Tour our Practice!
Interested in Adoption?Check out all of our sweet friends who are looking for their furever homes. To Learn More about Adoption and fill out our Adoption Form, visit our Adoptables page.
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Lake Animal's Adoption Policy.
We are an extremely busy Animal Hospital and don’t have time to show dogs or cats to walk-ins. We require an adoption application to be filled out first. You can indicate on the application which animals you are interested in and after reviewing your Adoption Application (which can be found by pushing the button above) Available animals are listed here & on petfinder.com. If your application is approved,we will call & visit with you about the potential pets you are interested in. We will then set up an appointments, usually on weekends or after hours for viewing the animals. We work through applications in the order we receive them and since we are an Hospital first, it can take us awhile to work through the applications, just due to the day to day business. We aren't looking for impulse adopters. We are looking for life long homes for these wonderful animals. Please fill out the application & email it to mylakeanimalhospital@gmail.com , fax it to 712-213-3030, or mail it to: Lake Animal Hospital 107 W 16 St. Storm Lake, Iowa 50588 Thanks! |
