Respect Policy

Once you become a client of ours - your family and your pet become a part of our Lake Animal family.  We are here to help!  We only want what’s best for our furry (and less furry) animal friends.  We understand modern times and ill pets can cause great stress but we ask that you show us the same respect we endeavor to show you.  Aggressive, offensive, or threatening behavior will not be tolerated and we will decline to provide future services for you or your pet at Lake Animal.

Appointment Policy

We see our patients by appointment only.  We do have some reserved slots for same-day/urgent care visits. When scheduling your pet's appointment please specify which doctor you would like to see and why your pet is coming in for a visit. 

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Emergency/Walk-Ins:

Whenever possible, we see our clients and patients by appointment. This allows us to provide the best care. We have reserved  slots every morning for same-day/urgent care visits. Beyond that, walk-ins and emergencies may be seen as our schedule and staffing permits. We will make every attempt to accommodate our patients’ needs. Our emergency and walk-in hours do vary depending on the day, time, and how many doctors and staff members we have available. Therefore, we ask that you please call ahead.

Emergencies will be seen as a “drop off” appointment and the patient will typically be in the hospital for at least 2-4 hours.  You may also be asked to place a down payment for any ER visits up to $200.00. The doctor will contact you by phone to update you on your pet’s condition as well as recommendations and costs for testing and treatment beyond the exam. In the event we are unable to see your pet for an emergency appointment that day, we can provide you with information on the options for emergency hospitals in the area and ensure they have the relevant medical records. Our experienced technicians are also available by phone to review your pet’s condition with you, help determine the urgency of the medical complaint, and schedule the next available appointment with us. 

​As we all recognize, emergencies are unplanned and unpredictable. For this reason, the occasional appointment delay is unavoidable.  Here at Lake Animal , we try our very best to adhere to your appointment time. If there happens to be a delay with your appointment, we would like to thank you for understanding and for your patience.

Lateness Policy 

In order to give your pet the proper medical attention and care, and respect the time of all our clients, we ask that you arrive on time. We do have a 10 minute lateness policy; if you arrive more than 10 minutes late to your appointment, you will be asked to reschedule or there will be a late fee placed on the account up to $20.00.
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​No Show Appointments

Lake Animal understands that life gets hectic and at times it can be hard to manage scheduled events.  Being able to see your pet for their appointment is as important to us as it is to you.  If an unforeseen event arises please contact us to reschedule your appointment.  If we do not hear from you prior to the time of your appointment, it is considered a No-Show appointment.  Clients with a prior no show appointment will be required to leave a deposit for their next scheduled visit. They will also have a $20.00 no show fee place on the account.

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